shipping policy

Shipping Policy Thank you for visiting and shopping at www.memoriesmadeandpersonalised.com.au Following are the terms and conditions that constitute our Shipping Policy. Domestic Shipping Policy Shipment processing time All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. Update this section if your processing time exceeds 5-7 business days. Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout. Shipment method Estimated delivery time Aus post-express 3-5 business days Aus post regular 5-7 business days Aus post carriers 5-7 business days  Delivery delays can occasionally occur. 

Shipment to P.O. boxes or addresses www.memoriesmadeandpersonalised.com.au ships to addresses within the Australian states. Territories, Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Customs, Duties and Taxes www.memoriesmadeandpersonalised.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages www.memoriesmadeandpersonalised.com.au is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. International Shipping Policy We currently do not ship outside Australia 
Returns Policy Our Return & Refund Policy provides detailed information about options and procedures for returning your order.  


Thank you for choosing On Display to Order for your personalized shop products and memories made. We take pride in crafting each item with care and attention to detail to ensure it meets your expectations. Please take note of the following policy regarding made-to-order items and shipping:

  1. Made-to-Order Process: All memories made and personalized shop products offered by On Display to Order are made to order. This means that once an order is placed, our team begins the process of crafting your item specifically for you.

  2. Production Time: Please allow up to 2 weeks for the production of your personalized item. This timeframe ensures that we can dedicate the necessary care and attention to detail required to create a high-quality product that meets our standards and your expectations.

  3. Shipping Timeframe: Once your product is successfully crafted, it will be promptly shipped to you. The shipping timeframe will depend on the shipping method selected during checkout. We offer various shipping options to accommodate your preferences and urgency.

  4. Shipping Address Accuracy: It is the responsibility of the customer to ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for items shipped to an incorrect address provided by the customer.

  5. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your package as it makes its way to you.

  6. International Shipping: For international orders, please note that additional customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

  7. Delivery Delays: While we make every effort to ensure timely delivery, please understand that unexpected delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier delays. We appreciate your patience and understanding in such situations.

  8. Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or concerns regarding your order, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that your experience with On Display to Order is a positive one.

By placing an order with On Display to Order, you acknowledge that you have read and agree to abide by the terms outlined in this policy regarding made-to-order items and shipping. We appreciate your support and look forward to creating a personalized and memorable experience for you.